Privacy Policy
Last updated: 12/12/2025
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, purchase tickets, or contact us for support. This may include:
- Name and contact information
- Payment information (processed securely by Paystack)
- Event preferences and purchase history
- Communications with us
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices and support messages
- Respond to your comments and questions
- Detect, prevent, and address technical issues or fraud
3. Information Sharing
We may share your information with:
- Event organizers for events you attend
- Payment processors (Paystack) to complete transactions
- Service providers who assist in our operations
- Legal authorities when required by law
We do not sell your personal information to third parties.
4. Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in this Privacy Policy. However, we may also be required to retain this information to comply with legal and regulatory obligations.
5. Your Rights
You have the right to:
- Access and receive a copy of your personal information
- Rectify or update your personal information
- Delete your personal information
- Restrict or object to our processing of your personal information
- Data portability
6. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
7. Security
The security of your data is important to us. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
8. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: support@eyticket.live
Address: Westlands, Nairobi, Kenya